Policies

Shipping

We currently ship BakeBox® Products within the continental United States only.  At this time we are not shipping to Alaska, Hawaii, or internationally.  We will deliver your order as promised using any effective shipping service available.

Folks, shipping is just not cheap these days. We have searched for the fastest options at the best prices. For most of our gifts, the good old United States Postal Service is the best option. For us, they’ve been reliable, and generally delivering in a shorter time than promised. And they deliver – everywhere.

For some of our larger packages, we use UPS.

For our monthly subscriptions:

 We ship the 3rd week of the month on Monday, Tuesday, and Wednesday. (We will be adding our detailed, 2015 month-by-month shipping schedule for subscriptions shortly.) BakeBox® delivery is generally within 2 to 3 days from the shipping date. We notify our monthly subscribers when BakeBox® subscriptions have shipped.

Please note: Due to the holidays, our December BakeBox® is shipping earlier than usual, within the first or second week of December.

For other Bakebox® Products:

The quality and freshness of our products are important to us and we bake to order.  Orders are usually baked and shipped within 5 to 7 days from the date of order or shipped to meet a promised delivery date.   During holidays, due to increased volume, this time may be extended.  Please check our cut-off dates for holiday orders.

We do not ship and there are no deliveries on: New Year’s Eve, New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

For our Business VIP members:

We ship to meet our agreed-upon delivery windows.

Returns

Our general policy is to provide a product exchange if your product arrives damaged.  Please email us at info@getbakebox.com within 5 days of receipt of your order and include photos of the damage so we may contact our shipper.

We appreciate all your positive comments but if you have an issue, we definitely want to hear about it as soon as possible.  So, please email us at  info@getbakebox.com  describing your issue and we will address your concerns as soon as possible.

We do not refund for delivery problems due to information that was incorrectly provided to us, problems not related to or caused by BakeBox®, or Acts of God. 

Cancellations

You may cancel your order within 48 hours of the time that you placed it, unless we have already shipped it out by then. 

How to Order

All orders can be placed on the website at any time or by calling 877-246-3030 Monday through Friday from 9am to 5pm Eastern Time.

Subscription orders must be placed by the first day of the current month to ensure delivery in that month.   Any subscription placed after the first of the current month will begin the next month.   If you are ordering a subscription as a gift and place your order by the 15th of the month, we will send a small announcement gift and begin the subscription the following month.

For our Business VIP customers, please contact us at info@getbakebox.com regarding orders or questions about our VIP services.

Holiday Order Cut-offs

All orders for the Christmas Holiday must be placed by December 15th to guarantee delivery prior to Christmas.   BakeBox® subscription orders placed by November 30th will start in December, and ship out by the week of December 14th.  BakeBox® subscription orders placed by December 15th will receive an announcement box, with your personalized message, and begin in January.

Privacy Policies

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@getbakebox.com
By phone: 919-933-5060 [direct] or 877-246-3030 [toll-free]
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

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